All House Inc. is a real estate and construction business in Hiroshima, Japan. The company was troubled by high employee turnover as the business grew but after Unipos was introduced, the turnover rate improved significantly. They also managed to enable better collaboration between different business units which had a positive impact on their sales performance.
We spoke with Naoaki Harada, President and CEO of All House, about these positive changes, their company culture and how they use Unipos in their daily activities.
How did you hear about Unipos?
I was looking for solutions to deal with the high rate of employees being headhunted and the turnover at the company. This was when our Managing Director discovered Unipos, attended one of the Unipos seminars and suggested implementing the platform as she found it very interesting.
Was there a reason for the high turnover rate at All House?
I think it was caused by the company culture not being able to keep up with the speed of business development and growth of the company. Our company was growing significantly and the number of employees has grown rapidly from 25 to about 60.
What makes Unipos a good tool to help prevent employee turnover?
I once had an employee who just joined the company and was expressing his gratitude for the daily business guidance in a letter to us. When I heard about Unipos, I knew I could expect similar effects but with Unipos being a much more casual means of communication for expressing gratitude to other employees.
I was also impressed by the lively atmosphere of other companies using Unipos. I had the feeling that our own company would have the chance to be revitalised if we had such energetic employees.
Can you share your experience and the effects of implementing Unipos?
Our five business divisions were not always very well coordinated but since we introduced Unipos, communication and collaboration across divisions has increased. An employee of one of the business units, for example, referred a customer to one of the other business units. This led to a sale and they were sending Unipos posts to thank each other for this cooperation.
Such collaborations led to an increase in cross-selling and our one-stop service for real estate and construction is accelerating compared to a year ago. Sales are expected to increase by about 100 million yen. Employee turnover has also largely decreased.
How do your employees actually use Unipos?
At the beginning, we saw mostly short, less specific posts such as “Thank you for always helping me”. These days, however, more and more people share more specific and lengthy posts, so it’s easier to understand employees’ contributions. People also use hashtags with corporate slogans and company values.
Every morning, I look at all of the posts from the previous day and even if I’m not in the office, I feel connected to everyone through Unipos.
Did Unipos have any effects on your company culture?
With Unipos, each person’s individuality comes into play and the close collaboration of various people is linked to increasing motivation. Even employees who are usually more quiet are actively posting on Unipos. I often hear employees say that they are enjoying using Unipos and that they are now more interested in the work of their colleagues. It’s also nice to be recognised for your work.
Unipos is a perfect match for our corporate philosophy. In the future, we would like to use Unipos with a view to collaborating with our subsidiaries and increasing gratitude across the organisation.