Interview: “Within one month, 85% of our employees were communicating more actively thanks to Unipos”

Jun 2, 2020 | Case Study

Looop works with solar power generation and electric power retail businesses. The company considered a variety of HR tools to enhance communication but was unable to implement them because they were “too multifunctional and complex”. Then they came across Unipos.

We spoke with Mr. Nakamura and Mrs. Yamaguchi to find out how Unipos has changed the company. 

Why did you decide to use Unipos?

There are many HR tools to visualise and boost employee engagement but the majority of them are very multifunctional and complex.

When we came across Unipos, we thought it was simple and easy to understand – a tool enabling employees to send a “thank you” message and make this visible to everyone.

Why were other channels, such as emails and chats, not enough to say “thank you”?

Emails and chat are channels for business communication. With emails, for example, you don’t just use them to say “thank you” but instead, end up talking about business and next steps. As a result, there is a lack of appreciation. We believe a “thank you” message should be highlighted separately from business communication.

How did you encourage employees to use Unipos?

We visited all our branches and offices across the country, held briefings and made sure that there were no employees who were not logged in to the platform. We also introduced a Unipos promotion committee with employees working together to encourage using Unipos.

In July every year, we have a summer festival for all employees and their families for which the Unipos promotion committee selects three posts shared on the platform and displays these at the venue for employees to vote for. The post receiving most votes is awarded the MVP (Most Valuable Post). The person who submitted it and the person who received it get invited for dinner with our company president at a later date.

What kind of posts do you usually see across the organisation?

In addition to posts of thanks for someone’s work, there are also posts of casual gratitude for small daily events and contributions, including congratulatory comments such as “Congratulations on your marriage” to employees who just got married. I feel that communication has become more active.

On top of that, the contributions of employees, which we were not aware of before, have now become visible. One impressive example was a post written to an employee who had returned from vacation: “I’ve noticed how much of a presence you have” . Such posts are unique to the Unipos platform. 

What effects did Unipos have on the company?

Managers can now better understand internal communication and relationships between teams, for example, employees who we thought weren’t close to each other had a lot of interaction on Unipos.

We also saw collaborations between employees working at different branches and at the headquarters. Communication has definitely increased.

One month after introducing Unipos, we conducted a survey to see if our employees also felt these effects. The result: 85% of employees said they felt the benefits and were happy with the implementation.

Some of the most common comments from employees were:

“It’s good to be able to express my gratitude.

“It’s good to be able to visualise who is doing what in the company.”

“It helps to activate communication.”

Is there anything in particular that you’ve achieved by introducing Unipos?

Through Unipos, we have gained a mutual understanding of what each employee is doing and what he or she is good at. As a result, the hurdle of communicating with team members who don’t usually have the opportunity to work together has been lowered significantly.

When meeting employees from other branches, for example at a company-wide event, we talk so much that it’s hard to believe some have met for the first time. This is because we are all connected through Unipos.

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